Coronavirus (COVID-19) -  Updated 24/08/2021


Customer Information

Further to updated COVID-19 guidance from the British Society of Audiology and sector professional bodies (published 01/06/2021), we have updated our risk assessments and revised our operating procedures for otoscopy and ear impression taking. We operate using our strict COVID Secure protocols to ensure your safety and that of our staff.

Our Banbury and London offices together with our production lab are fully open and ACS custom products can be ordered in the usual way. Non-custom products can now be ordered online again, and will be shipped as per our usual service.

As far as we know all of our audiologists and dealers, including Boots Hearingcare Centres, are open and continue with ear impression taking. Please click here to find a list of our authorised dealers.

We apologise for any inconvenience caused, and we appreciate your understanding during this difficult time.

If you have a problem with trying to get ear impressions taken due to Covid Secure restrictions please contact our Customer Service Team on 01295 266665 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Keep safe. Many thanks, from all at ACS Custom.