ACS Custom USA, LLC
New York (Head Office) Los Angeles
@ SIR Studios 1616 Vista Del Mar
Have an Etymotic Voucher?
Click here for more information
How To Order Etymotic Custom Sleeves
Step 1: If you have a voucher please complete with your details and follow the steps below. From early 2015 Etymotic stopped doing vouchers but don't worry if you don't have one, you can still have access to the discount Etymotic custom sleeve program.
Step 2: Call ACS on 646-559-5642 to register your order - if you don't have an Etymotic voucher we can take your details over the phone. Etymotic custom sleeves cost $125 including shipping (within the US. Extra $10 to Canada. International shipping is upon quote).
Step 3: If you are in the NYC or LA area we will book you in for free impressions at our offices. If you're outside of NYC or LA you are required to visit an audiologist for ear impressions. Please note that ear impressions with audiologists are charged somewhere between $30-$85 - ACS doesnt control this, it is at the audiologist discretion.
Step 4 (if not seeing ACS directly): Have the audiologist give you the impressions packaged in a small box, and then ship the impressions and Etymotic Voucher to:
ACS Custom USA
520 West 25th Street
New York, NY 10001
Step 5: Once ACS receives your impressions we will email you to confirm receipt.
Step 6: The order will take 7-10 days in the lab and shipping is ground via USPS or UPS. You will receive tracking notification via email upon despatch.
Step 7: ACS will keep your impressions on file for an additional 4 years for if you require new custom sleeves or anything else on the ACS product list.